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Trade shows, follow-up and ROI: field notes.

What happens to your stand if setup goes wrong (and who pays)

A broken panel two hours before opening isn't your problem. Until it becomes one.

The three moments of follow-up

A trade show follow-up is not one email. It's three moments, and almost everyone skips two of them.

AI isn't the point

An SME exhibiting at a show doesn't care what technology runs underneath. It cares that the contact gets a sensible message in time.

The problem isn't the leads

It's almost never the real problem of a trade show to collect contacts. It's what happens the day after.

The business card drawer

The most common scene in 25 years of trade shows is not an empty stand: it's the business card drawer that stays shut.

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